Claims: Health & Life - NLG UAE | National Life and General Insurance Company SAOG

Claims

We are there for you as your Trusted Insurance Partner when you need us the most. To make it simple and easy for you, our claim forms and contact details are now available on line. Just take a print out of the claim form and submit it.

Please send claim intimation to the following respective network portals:

INAYAH: https://www.inayahtpa.com/web

NAS: https://mynas.ntouch.cloud/mynas/Login/Login.aspx

NEXTCARE: https://www.nextcarehealth.com/

In case of any issues, please intimate Dubai Branch at reimbursements@nlicgulf.com or Abu Dhabi branch at reimbursementsauh@nlicgulf.com

To apply for claim reimbursement, download the Claim Reimbursement Form from the respective network and arrange for the documents mentioned in the Reimbursement Checklist. Submit complete documents within 60 days of treatment.

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Please Note:

1.Effective 1st of June 2023, we will accept submission of soft copies of documents for reimbursement claims with value less than AED 5000/- . The condition is applicable for Regional Products under Group Medical and Individual Medical line of business administered through NAS, Nextcare ,Inayah,Neuron, Al Madallah and Mednet TPAs only.

However, we reserve the right to call for originals for verification on case-by-case basis after the initial submission of soft copies

2.Effective 1st of June 2023, we will accept submission of soft copies of documents for reimbursement claims with value less than AED 20,000/- under International products. The condition is applicable for Group Medical Products administered through NAS, Nextcare ,Neuron and Mednet only

However, we reserve the right to call for originals for verification on case-by-case basis after the initial submission of soft copies

3.Please find the below the list of alternative providers blacklisted based on our audit committee findings.

Provider name

Effective date

Chandran Gurukkul Clinic –All Branches inside UAE

22-Apr-2022

Devadaru Ayurvedic Medical Centre_ All Branches inside UAE

15-May-2023

Mantra Ayurveda Clinic – All Branches inside UAE

12-Apr-2023
Nilappana Ayurveda clinic –All Branches inside UAE

12-Apr-2023

Members are requested to  avail the services under other alternate providers

————————————————————————————————————————————————————————————-

Corporate Policy: Submit through your HR/Broker.

Submission of hard copies of documents:-

Documents can be couriered to the below mentioned address

📍 DUBAI Office Location: bit.ly/NLGDubai

📍 ABU DHABI Office Location: bit.ly/NLGAbuDhabi

NLG UAE representatives will process the claim as per policy terms and conditions and status will be shared within 14 working days from the receipt of all documentation*

*Subject to Terms & Conditions

For assistance in Medical Insurance claim approval & status:

Dubai –> Contact: +971-43961331 Ext: 310  Email: reimbursements@nlicgulf.com

Abu Dhabi –> Contact: +971-26445770 Ext 423/407 Email: reimbursementsauh@nlicgulf.com

To apply for claim, download the Claim Form and arrange for the documents mentioned in the Checklist. Kindly intimate within 30 days from the date of event and submit the claim documents as per check list.

In case of any issues, please intimate Dubai Branch at reimbursements@nlicgulf.com/ saravanant@nlicgulf.com/ greeshmat@nlicgulf.com or Abu Dhabi branch at reimbursementsauh@nlicgulf.com

Please Note:

Effective 1st of June 2023, we will accept submission of soft copies of documents for Group Life reimbursement claims. The condition is applicable only for Medical expenses by accident / TTD / Repatriation benefit under Group life Plans, wherein the claimed value is less than AED 5,000/-

However, we reserve the right to call for originals for verification on case-by-case basis after the initial submission of soft copies

Submission of hard copies of documents:-

Documents can be couriered to the below mentioned address

📍 DUBAI Office Location: bit.ly/NLGDubai

📍 ABU DHABI Office Location: bit.ly/NLGAbuDhabi

NLG UAE representatives will process the claim as per policy terms and conditions and status will be shared within 21 working days from the receipt of all documentation*

*Subject to Terms & Conditions

For assistance in Life Insurance claim approval & status:

Dubai –> Contact: +971-43961331 Ext: 131| Mr Saravanan Thangavel – saravanant@nlicgulf.com | Greeshma Thampi – greeshmat@nlicgulf.com

Abu Dhabi –> Contact: +971-26445770 Ext 423/403 Email: reimbursementsauh@nlicgulf.com

Medical Claims

Please send claim intimation to the following respective network portals:

INAYAH: https://www.inayahtpa.com/web

NAS: https://mynas.ntouch.cloud/mynas/Login/Login.aspx

NEXTCARE: https://www.nextcarehealth.com/

In case of any issues, please intimate Dubai Branch at reimbursements@nlicgulf.com or Abu Dhabi branch at reimbursementsauh@nlicgulf.com

To apply for claim reimbursement, download the Claim Reimbursement Form from the respective network and arrange for the documents mentioned in the Reimbursement Checklist. Submit complete documents within 60 days of treatment.

————————————————————————————————————————————————————————————-

Please Note:

1.Effective 1st of June 2023, we will accept submission of soft copies of documents for reimbursement claims with value less than AED 5000/- . The condition is applicable for Regional Products under Group Medical and Individual Medical line of business administered through NAS, Nextcare ,Inayah,Neuron, Al Madallah and Mednet TPAs only.

However, we reserve the right to call for originals for verification on case-by-case basis after the initial submission of soft copies

2.Effective 1st of June 2023, we will accept submission of soft copies of documents for reimbursement claims with value less than AED 20,000/- under International products. The condition is applicable for Group Medical Products administered through NAS, Nextcare ,Neuron and Mednet only

However, we reserve the right to call for originals for verification on case-by-case basis after the initial submission of soft copies

3.Please find the below the list of alternative providers blacklisted based on our audit committee findings.

Provider name

Effective date

Chandran Gurukkul Clinic –All Branches inside UAE

22-Apr-2022

Devadaru Ayurvedic Medical Centre_ All Branches inside UAE

15-May-2023

Mantra Ayurveda Clinic – All Branches inside UAE

12-Apr-2023
Nilappana Ayurveda clinic –All Branches inside UAE

12-Apr-2023

Members are requested to  avail the services under other alternate providers

————————————————————————————————————————————————————————————-

Corporate Policy: Submit through your HR/Broker.

Submission of hard copies of documents:-

Documents can be couriered to the below mentioned address

📍 DUBAI Office Location: bit.ly/NLGDubai

📍 ABU DHABI Office Location: bit.ly/NLGAbuDhabi

NLG UAE representatives will process the claim as per policy terms and conditions and status will be shared within 14 working days from the receipt of all documentation*

*Subject to Terms & Conditions

For assistance in Medical Insurance claim approval & status:

Dubai –> Contact: +971-43961331 Ext: 310  Email: reimbursements@nlicgulf.com

Abu Dhabi –> Contact: +971-26445770 Ext 423/407 Email: reimbursementsauh@nlicgulf.com

Life Claims

To apply for claim, download the Claim Form and arrange for the documents mentioned in the Checklist. Kindly intimate within 30 days from the date of event and submit the claim documents as per check list.

In case of any issues, please intimate Dubai Branch at reimbursements@nlicgulf.com/ saravanant@nlicgulf.com/ greeshmat@nlicgulf.com or Abu Dhabi branch at reimbursementsauh@nlicgulf.com

Please Note:

Effective 1st of June 2023, we will accept submission of soft copies of documents for Group Life reimbursement claims. The condition is applicable only for Medical expenses by accident / TTD / Repatriation benefit under Group life Plans, wherein the claimed value is less than AED 5,000/-

However, we reserve the right to call for originals for verification on case-by-case basis after the initial submission of soft copies

Submission of hard copies of documents:-

Documents can be couriered to the below mentioned address

📍 DUBAI Office Location: bit.ly/NLGDubai

📍 ABU DHABI Office Location: bit.ly/NLGAbuDhabi

NLG UAE representatives will process the claim as per policy terms and conditions and status will be shared within 21 working days from the receipt of all documentation*

*Subject to Terms & Conditions

For assistance in Life Insurance claim approval & status:

Dubai –> Contact: +971-43961331 Ext: 131| Mr Saravanan Thangavel – saravanant@nlicgulf.com | Greeshma Thampi – greeshmat@nlicgulf.com

Abu Dhabi –> Contact: +971-26445770 Ext 423/403 Email: reimbursementsauh@nlicgulf.com