  Location
3704, 37th Floor, Burj Al Salam, Near Sheraton Grand Hotel, Sheikh Zayed Road, Dubai, United Arab Emirates. P.O. Box 120728
  Phone
Phone Number : +971 43961331
Fax :Â +971 43970220
  Mail Address
  Business Hours
Monday – Thursday
8:00 AM – 1:00 PM
2:00 PM – 5:00 PM
Friday
8:00 AM – 12:30 PM
2:30 PM – 5:00 PM
  Location
1st Floor, Dhafir Tower, Fatima Bint Mubarak Street,
Electra – Najda Intersection, PO Box: 26551, Abu Dhabi, UAE.
  Phone
Phone Number : +971 26445770
Fax :Â +971 26445778
  Mail Address
  Business Hours
Monday – Thursday
8:00 AM – 1:00 PM
2:00 PM – 5:00 PM
Friday
8:00 AM – 12:30 PM
2:30 PM – 5:00 PM
  Location
Address : Ahmad Tower, Floor – 25, Block – 3, Gulf Road, Sharq, Kuwait
  Phone
Phone Number : +965 22060719
Fax : +965 22060720
  Mail Address
  Business Hours
Sunday – Thursday
8:30 AM – 3:00 PM
  Location
Mail Address : P.O. Box 798, Postal Code 117, Sultanate of Oman.
Address :Â Building No: 115, Plot No: 330, Block No: 146, Way No: 4202
Landmark: Behind Shell Petrol Pump and adjacent to Sheraton Hotel, Ruwi
  Phone
General Hotline Number : +968 24730939
Medical Hotline Number : +968 99441859 , +968 99343623
  Mail Address
  Business Hours
Sunday – Wednesday
8:00 AM – 1:00 PM
1:30 PM – 5:00 PM
Thursday
8:00 AM – 1:00 PM
1:30 PM – 4:00 PM
- DUBAI
-
  Location
3704, 37th Floor, Burj Al Salam, Near Sheraton Grand Hotel, Sheikh Zayed Road, Dubai, United Arab Emirates. P.O. Box 120728
  Phone
Phone Number : +971 43961331
Fax :Â +971 43970220Â Â Mail Address
  Business Hours
Monday – Thursday
8:00 AM – 1:00 PM
2:00 PM – 5:00 PMFriday
8:00 AM – 12:30 PM
2:30 PM – 5:00 PM - ABU DHABI
-
  Location
1st Floor, Dhafir Tower, Fatima Bint Mubarak Street,
Electra – Najda Intersection, PO Box: 26551, Abu Dhabi, UAE.  Phone
Phone Number : +971 26445770
Fax :Â +971 26445778Â Â Mail Address
  Business Hours
Monday – Thursday
8:00 AM – 1:00 PM
2:00 PM – 5:00 PMFriday
8:00 AM – 12:30 PM
2:30 PM – 5:00 PM - Branch Office – KUWAIT
-
  Location
Address : Ahmad Tower, Floor – 25, Block – 3, Gulf Road, Sharq, Kuwait
  Phone
Phone Number : +965 22060719
Fax : +965 22060720Â Â Mail Address
  Business Hours
Sunday – Thursday
8:30 AM – 3:00 PM - Head Office – OMAN
-
  Location
Mail Address : P.O. Box 798, Postal Code 117, Sultanate of Oman.
Address :Â Building No: 115, Plot No: 330, Block No: 146, Way No: 4202
Landmark: Behind Shell Petrol Pump and adjacent to Sheraton Hotel, Ruwi  Phone
General Hotline Number : +968 24730939
Medical Hotline Number : +968 99441859 , +968 99343623  Mail Address
  Business Hours
Sunday – Wednesday
8:00 AM – 1:00 PM
1:30 PM – 5:00 PM
Thursday
8:00 AM – 1:00 PM
1:30 PM – 4:00 PM
Report Fraud or Abuse
What is fraud and abuse?
- Fraud is when a person or organization deliberately deceives others to gain some sort of unauthorized benefit.
- Abuse is when the Health Providers supply services or products that are medically not necessary or that do not meet the professional standards.
- Waste is the extravagant, careless or needless expenditure of healthcare benefits or services that results from deficient practices or decisions.
If you suspect anything out of the ordinary, report it!
To report suspected fraud/abuse, please contact:
Email to: reportfwa@nlicgulf.com
Contact @ 04 396 1331 (Ext. 176)
You may also report anonymously through email on the above Email id.
(Note: The identity of the person reporting such case shall be kept confidential).
Complaints and Grievances
Making and Lodging a Complaint / Suggestion
Customers have the right to express complaints and grievances to National Life & General Insurance Company SAOG in writing, by post, fax or email to the following address:
DUBAI
Mailing Address
National Life & General Insurance Company SAOG
803, The Opus by Omniyat, Al A`amal Street,
Business Bay,Dubai,
United Arab Emirates.
Phone: +971 43961331
Fax: +971 43970220
Mobile: +971 505012805
Email: complaints.dxb@nlicgulf.com
ABU DHABI
Mailing Address
National Life & General Insurance Company SAOG
1st Floor, Dhafir Tower, Fatima Bint Mubarak Street,
Electra – Najda Intersection, PO Box: 26551, Abu Dhabi, UAE.
Phone: +971 26445770
Fax: +971 26445778
Email: complaints.auh@nlicgulf.com
Reporting Complaint to Insurance Regulators:
You may also send your complaint to Insurance Regulator:
For Emirates of Abu Dhabi (Health Authority Abu Dhabi): Send email to contact@abudhabi.ae
For Emirate of Dubai (Dubai Health Authority): http://ipromes.eclaimlink.ae
For any other complaints (Insurance Authority): https://smartservices.ia.gov.ae
Register a Complaint (Dubai Health Authority’s iPROMeS): http://isahd.ae/Home/Ipromes
